tkjm Privacy Policy

tkjm ("we", "our", or "platform") is a trusted online betting and casino service provider in Bangladesh. Protecting your privacy is one of our highest priorities. This privacy policy explains what information we collect about you while you use the tkjm.cam website, how we use it, and how we keep it secure.

This policy applies to all users of tkjm's services. By registering on our platform or using our services, you will be considered to have accepted the terms of this privacy policy. If you have any objections, please contact us or refrain from using the service.

Service Operation and Improvement

• Creating, managing, and keeping your account secure.
• Processing deposit and withdrawal transactions.
• Testing and improving platform functionality.
• Personalizing the gaming experience.

Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts.
• Complying with anti-money laundering and anti-fraud (AML) regulations.
• Ensuring age verification (21+ policy).
• Investigating and stopping fraudulent activity.

Communication and Support

• Sending important notifications related to your account.
• Providing customer service via live chat and email.
• Informing you about promotional offers and bonuses if you have consented.
• Notifying you of changes to platform policies.

Statistics and Analytics

• Generating anonymous statistics to evaluate platform performance.
• User experience research (in anonymous/non-personal form).
• Monitoring responsible gaming patterns.

What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. tkjm uses cookies for the following purposes:

• Essential cookies: To maintain login sessions and ensure the basic functioning of the platform.
• Functionality cookies: To remember your preferences (language, display settings).
• Analytics cookies: To understand how users are using the platform.
• Security cookies: To detect fraud and keep accounts secure.

Managing Cookies

You can control or delete cookies through your browser settings. However, please note that disabling essential cookies may cause some basic functions of the platform to not work properly. Contact us to learn more about cookies.

Service Provider Partners

Operational information may be shared with payment processing providers (bKash, Nagad, Rocket, Upay), technology support providers, and security service providers. These partners may only use the information to complete specific tasks and are bound by confidentiality agreements.

Legal Obligations

If disclosure of information is legally required to comply with a court order, government directive, or applicable law, we may be obligated to provide information to the relevant authorities. In such cases, we will attempt to notify you as far in advance as possible, if legally permitted to do so.

Fraud and Security Threats

Necessary information may be shared with relevant law enforcement agencies in the interest of investigating any fraud, money laundering, or other illegal activity. This is essential for the protection of all our users.

What We Never Do

• Your information is never sold to third parties.
• Personal information is never shared with advertising networks.
• You are never added to marketing lists without your permission.
• Information is never transferred to irrelevant third parties.

Right to Access Information

You may request from us at any time to find out what information we hold about you. We will provide you with a complete description within a reasonable time.

Right to Correct Information

If there are any errors or incompleteness in your stored information, you may request a correction. We will ensure the correction is made promptly. You will also have the option to directly change some information by logging into your account profile.

Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, immediate deletion may not be possible in cases of legal obligations, ongoing investigations, or pending transactions. Contact our support team to learn more.

Right to Object to Processing

You have the right to object to marketing communications or certain types of data processing. Use the 'unsubscribe' link in emails to opt out of promotional emails, or contact us directly.

Right to Data Portability

You may request a copy of the information stored about you in a structured, commonly used, and machine-readable format.

tkjm retains your information only for as long as it is necessary. Information is retained according to the following policy:

• Active account: For the entire duration the account remains active.
• Closed account: For the period required after closure to meet legal obligations.
• Financial transaction records: For the period required under anti-money laundering regulations.
• KYC documents: For the period required under regulatory rules.
• Technical logs: Generally short-term, in accordance with security requirements.

After the designated period, information is securely deleted or anonymized so that you cannot be identified in any way.

For Those Under 21 Years of Age

tkjm provides services only to those aged 21 or older. We do not intentionally collect personal information from anyone under the age of 21. Age verification during registration is mandatory.

If we are informed that a minor's information has been collected by mistake, we will immediately close that account and take steps to delete the relevant information. If you have such information, please notify us at [email protected].

tkjm may update this privacy policy from time to time due to business changes, addition of new services, or legal changes. For significant changes, we will:

• Display a notice on the platform.
• Send a notice to your registered email.
• Update the "Last Updated" date at the top of this page.

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy. It is therefore recommended that you visit this page regularly.

If you have any questions, complaints, or requests regarding this privacy policy, please reach out to us through the following channels. Our privacy team will respond to your request as soon as possible.